According to Salesforce research, 66% of all customers say it takes more for a company to impress them with products and services than ever. So the need to go beyond products and services and truly connect with them is greater than ever.
In short, in an era of heightened customer expectations, the brands that prevail will be built on powerful, engaging customer journeys. So from digital advertising to internal management training materials, it’s our job to understand and maximize the impact of every deliverable on the enduring relationships you’re building with your customers.
“66% of customers say it takes more for a company to impress them with products and services than ever before.”
We know the customer journey is an endless loop from awareness to loyalty and back, and we’re passionately invested in driving that cycle.