Wanted: Account Management Wunderkind
IRON is looking for a smart, enthusiastic Account Manager who’s got what it takes to make our clients fall in love with us daily. No big deal.
We serve world-renowned Fashion and B2B tech clients, like Levi’s, Adidas, Salesforce, and Slack.
You’ll be overseeing the development of digital campaigns, social posts, eBooks, web videos, convention graphics, and more. These accounts move fast and we deliver a lot of work. That means processing client needs quickly and moving solutions ahead even more quickly, without losing sight of the details.
About The Role
In this role, you’ll manage the day-to-day workflow – working with clients to define project needs, then with our Project Managers, Creative Directors, and Designers to fulfill those needs, managing and interpreting feedback along the way. The details of the role include:
- Provide day-to-day support to Account Director (AD) and across assigned accounts; meet challenges with positivity and solution-oriented mindset
- Thoroughly process project intakes to ensure creative team has all information needed to complete tasks; keep clients informed and set appropriate expectations for timing and approvals
- Act as liaison between client and creative team, providing accurate feedback and thorough proofing on every project
- Keep eyes out for client brand compliance in creative
- Keep track of project status
- Escalates issues to AD as needed; keeps AD apprised of important client news
- Ensure creative staff are entering hours against assigned projects
- Learn agency pricing, hourly rates, and billing cycles for accounts; take-on finance tasks as assigned
The Ideal Candidate Has
- Stays positive, and knows how to keeps people motivated
- 2-4 years working in an advertising or design agency account department, or similar client-side position
- Proven success in managing and coordinating multiple projects, diverse personalities, and tight deadlines
- Clear and persuasive communications skills; specifically in writing
- Exceptional time management and prioritization with keen attention to detail
About The Company
IRON Creative was founded in 2003. We are a thirty person digital agency, specializing in supercharging content marketing for B2B technology businesses, and optimizing the digital retail presence of fashion and lifestyle brands.
We’ve handled virtually every type of project, and we’ve done it with a do-or-die attitude that’s earned the trust and long-term loyalty of clients like Salesforce, Slack, Levi’s and Dockers.
We produce a lot of work to a very high standard and we do it very quickly – but along the way, we aim to make the agency a place where we all want to work. So if you have ideas that would make you love your job more, we’ll want to hear them.
Life At IRON
We deeply value our culture and work to ensure everyone has a clear sense of where their career is going, so we can help get it there. A few highlights of living the IRON life:
- Strengths-based working environment
- Generous PTO policy & insurance package
- 401k (with employer match)
- Six floating Fridays off per year
- Innovative work-from-home structure
